We recently had Colette come into our company for our first audit ever. Initially, I was very stressed and worried about how we would perform. I was concerned she might find issues that could jeopardize everything. Leaning on advice from other companies, I was told to limit access and only show what was necessary. This mindset made the lead-up to the audit extremely stressful.
Now, for the good news. Within about 10 minutes of meeting Colette, her calm and collected approach put me at ease. I felt that she valued the same things I do, which helped me open up. By the second day, I wasn't afraid to show her everything in the company and wasn’t scared to let her find areas that might not align with our ISO obligations. I became comfortable with her exploring anything she wanted.
Colette explained that her role was not to find faults but to audit and report on areas needing improvement. As someone who values improvement opportunities, I adopted a mindset of transparency, welcoming her insights. This turned the audit from something I feared into something I enjoyed.
The experience was absolutely amazing. What started as a stressful event turned into one of the best experiences I've had in business. I can honestly say that the time spent with Colette was invaluable. Unlike many companies, I'm actually looking forward to our next audits with her.
You have an absolute asset in Colette, and I will be recommending your services to anyone needing them due to this amazing experience. Thank you so much for the opportunity to work with your team. I look forward to the next audit .
Alan Thomson
Managing Director - Direct Connect Electrical
2024